Return/Shipping Policy

Return/Exchange Policy
We offer a 30 day money back guarantee.  We pay return shipping in most instances.  Read further for exclusions.  If for any reason, you are not happy with your purchase, please contact us for a prepaid return shipping label.  Once the product arrives at our facility then the refund will be processed.  If you want an exchange, please contact us for that as well.
Please Note: We do not change shipping address based on order notes, if you need the order shipped to an alternate address please enter that address at checkout or message us directly immediately after purchase.
 
We are human, from time to time we make mistakes. If for whatever reason there is an issue with your order such as an item arriving damaged or we send you the wrong item, we will adhere to our money back guarantee policy.  The incorrect/damaged item will need to be returned first no matter the reason before we send a replacement or refund, we will provide prepaid return labels if the items are damaged or incorrect.

 

Shipping Policy:

FREE SHIPPING POLICY (USA BUYERS)
Attention Buyers: Shipping is free, but it does not include re-shipping an item due to buyer mistakes. If a shipment is returned because of a mistake we made we will gladly reship it, but if the mistake is on the buyers end such as forgetting an apartment number or not being available to sign or receive a package or providing an old/incorrect address, buyer will have to pay to have an item re-shipped once it has been returned or shipping costs will be deducted from the refund if choosing to cancel the order for this reason. Please be advised that sometimes, if there is problem with delivery, USPS may decide to leave a note for the recipient and hold their package at the local post office for recipient to claim, if it is not claimed within a week it will be returned.

INTERNATIONAL SHIPPING POLICY (INTERNATIONAL BUYERS)
***For combined shipping on international orders please contact us prior to making payment, If you make payment first we will not be able to provide you a partial refund later.

***Attention international buyers, delivery normally takes 12-15 business days not including weekends depending on the customs procedures in your country. Shipping is done using first class international shipping with the United States Postal Service, tracking information is automatically uploaded to the transaction details page. Tracking will only update while in the United States, After it has left the country tracking information will not update until after item has already been delivered, at which point you would have already received your item. Tracking will update as follows:
1-Electronic shipping info received
2-Shipment accepted
3-Shipment processed through sort facility

At this point shipping will no longer update while in transit until it arrives at final destination.